Terms & Conditions

CONDITIONS OF RETURNING PRODUCT(S):

We apologize for the inconvenience caused to you by receiving a defective product(s).

A. Ellixy.com does not accept returns of product(s) that is subjected to destructive conditions.

B. Once we receive the product(s), it will be sent to the examination team.

C. After getting the approval, we will process your request.

Note: We does not accept returns of product(s) that is

  • Worn

  • Laundered

  • Tags removed

  • The smell of body odor/perfume

  • Lotion/body glitter on them

  • Soiled/stained

  • Not returned in original packaging

  • Clearance sale product(s) is non-exchangeable

The product(s) that falls under the above conditions is not eligible for returns and will be returned to the customer at the customer's expense.

 

REVERSE PICKUP

In most cases, we will have the product(s) picked up from your place within 48 hours of approval.

 

TIME TAKEN FOR AN EXCHANGE:

All exchange will be processed as soon as we receive the original product(s) back in our warehouse. Once received, it will take minimum of 4 to 7 working days to process any exchange. Exchange orders are non-refundable. If the value of the exchange order is twice the wallet amount, it will be considered a new order.