Thank you for shopping with Ellixy. We work with several national courier companies to deliver your orders. Ellixy's easy returns & exchange policy is hassle-free and simple. You need to return/exchange a product within 10 days. Return/Exchange items should be worth more than Rs.300.
1. Shipping Charges
Ellixy provides free and express shipping on orders. Free shipping starts from Rs. 599.
2. When can I expect delivery?
We try to ship the majority of orders out of our warehouse within 24 hours of order confirmation. However, each location has a different delivery time frame committed by the courier partner. You can check the expected time to deliver an order in the ‘Estimate delivery’ widget present on product pages.
3. How will my order be shipped?
We use several national courier services to deliver your order to your doorsteps.
4. Do you ship internationally?
No, we do not ship Ellixy's collection internationally as of now.
5. An item is missing from my shipment.
This is very rare as we ensure multiple checks during our product packing process. Please check if you have been charged for the missing item in the invoice enclosed. If you have been charged, please contact us immediately at 01140511849 or firstname.lastname@example.org
Note: All you need to do is either call us at 01140511849 or contact us at our Support Portal.
- In the unlikely event, we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.
- In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to your bank account, Ellixy wallet (details of which will be furnished by you separately to us) as per your convenience. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Some locations in India are served by India-Post. In case a Cash-on-Delivery order is shipped through the VPP service of India Post, then India Post might levy an additional charge of 5% of invoice value which will be collected by the local post-office at the time of delivery.
Note: Exchange of product(s) is entertained only once. Exchange orders are not eligible for return or refund.