Returns Refund

How do I return the order I have placed?

You can restore your request within 10 days of its conveyance. Kindly follow these to bring the request back:

  1. Click on the Return link, indicate the reason for return, choose a method of refund and confirm request.
  2. Once the return request is placed we will make sure that this is processed on priority.

I do not have an account with Ellixy. How do I return the order I have placed?

You can return your order within 10 days of its delivery. Please follow these steps to cancel order:

  1. If you are a Guest User, you have to register with mail address.
  2. You have to choose refund the amount back to original mode of payment, the process will be initiated once the items are picked by our courier partner and this will take 7-10 business days. This option is applicable for the same payment mode you choose at the purchasing time.
  3. Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.
  4. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shape wear, baby doll, stick on.

I am unable to place return request.

There are 3 reasons due to which return option is not available on website/app:

  1. You can return your order within 10 days of its delivery. The return option is withdrawn once 10 days period has passed since delivery.

How do I track my return?

We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

How to return the products?

Simply place unworn, unwashed merchandise with all tags attached in the original packing.

  1. Also, enclose any Ellixy Collectible gift items or any other free gift items (such as bra straps/camisoles/ cosmetics/Panties/ additional bras etc.) you received with your order under various promotions.
  2. If you choose to not return the returnable gift items as well, then a nominal charge against these items too will be deducted from your refunded amount. The deductible amount per gift item will be mentioned on your invoice.
  3. Please note that returns cannot be processed if any of the items including returned gift item are found to be in used or damaged conditions or with tags missing. Or if any of the accompanying gift items are missing.
  4. Certain sale events or offers will not cover under our standard return/exchange policies. Their terms will be defined and mentioned separately.
  5. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.
  6. The gift items received by you cannot be exchanged.